Our Core Purpose
To provide an outstanding cleaning service coupled with a world class customer service.
Our Core Values
We will always
- Provide outstanding service
- Keep ourselves up to date with the latest in cleaning technology and eco friendly products
- Make available to our clients this new technology and eco friendly products
- Work as a team both internally and with our clients
- Be approachable and considerate to everyone
- Act professionally and efficiently for our clients
- Have fun and enjoy our work
Our Commitment To You
We have developed policies within our company that, along with our ISO9001 Quality Assurance systems, help us work more efficiently and effectively and maximise the use of our time; some of these are listed below.
- You will have a dedicated Manager who will ensure that work is completed on time and within budget
- All e-mails will be answered within four business hours
- We will constantly strive to improve what we do
- We will constantly monitor and audit our performance
- All letters and telephone calls will be dealt with within one business day
- We will inform you about the latest services we can provide to help improve the appearance of your home or business
- We appreciate that everyone is different and we will agree your preferred method of communication
- We will strive to become your trusted supplier of cleaning services
Your Commitment To Us
We are working with you to improve the cleanliness of your home or facility and to help improve the health of your working environment or home, so we need you to make our working relationship with us a high priority.
- Return our e-mails within four working hours
- Always use e-mail or any other written format to inform us of any changes to the service you need or any issues you may have with the service we are providing
- Once a time is agreed always make a relevant member of staff available to carry out an internal cleaning audit
- Answer all our letters and telephone calls within one business day
- Pay our invoices on time
If you are looking for a great service, at value for money prices, provided by highly experienced, trained and knowledgeable people, then look no further than RPC Cleaning; a family owned and operated London based Cleaning Company.